cbutkie's profile

New Poster

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1 Message

Wed, Jan 6, 2021 10:00 AM

How do I downgrade my internet and TV plan?

I recently moved out but I was paying for my parents' plan. They now don't want to pay so much as they use very little internet and watch little TV. How do I go about downgrading the services? I'd rather not have to cancel. 

Responses

Official Employee

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200 Messages

5 m ago

Hi there @cbutkie and thank you for reaching out! If you are authorized to make changes on the account, please send over a private message with your name, the name on the account (if different) and the service address, by clicking on my handle (ComcastGina) and selecting the option to "Send a private message". We'll be glad to help out! 

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