New Poster
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1 Message
How do I downgrade my internet and TV plan?
I recently moved out but I was paying for my parents' plan. They now don't want to pay so much as they use very little internet and watch little TV. How do I go about downgrading the services? I'd rather not have to cancel.
Responses
ComcastGina
Official Employee
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200 Messages
5 m ago
Hi there @cbutkie and thank you for reaching out! If you are authorized to make changes on the account, please send over a private message with your name, the name on the account (if different) and the service address, by clicking on my handle (ComcastGina) and selecting the option to "Send a private message". We'll be glad to help out!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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