cbutkie's profile

New Poster


1 Message

Wed, Jan 6, 2021 10:00 AM

How do I downgrade my internet and TV plan?

I recently moved out but I was paying for my parents' plan. They now don't want to pay so much as they use very little internet and watch little TV. How do I go about downgrading the services? I'd rather not have to cancel. 


Official Employee


200 Messages

5 m ago

Hi there @cbutkie and thank you for reaching out! If you are authorized to make changes on the account, please send over a private message with your name, the name on the account (if different) and the service address, by clicking on my handle (ComcastGina) and selecting the option to "Send a private message". We'll be glad to help out! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here