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user_d955j6
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Monday, November 24th, 2025 7:59 PM

How do I direct message?

I've been talking with chat support for the past month, but they've been unable to resolve my issue despite telling me several times that it was resolved.  I am being charged past my cancellation date.  They keep offering to call me but I've had throat surgery and can't use the phone well.  How do I direct message someone?

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5 hours ago

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XfinityThomasD

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1.6K Messages

5 hours ago

 

user_d955j6 Thanks for creating a post. I'm sorry to hear that you've been having a lot of trouble getting assistance, and our team is here to help. Please follow these instructions to send our team a direct message with your full name and address.
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_d955j6

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2 Messages

Thanks, I will await your response!

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