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user_wegdi3
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Sunday, September 22nd, 2024 6:32 PM

How do i create a return label for my device?

Hello i tried following the instructions here; https://www.xfinity.com/support/articles/returning-your-equipment. But the links for returning devices is broken.

The returns webpage https://customer.xfinity.com/returns/

My service is already cancelled and i am trying to create a ups return label for my item. The link for the device management section doesnt work either; https://customer.xfinity.com/devices/returns/status.

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15 days ago

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EG

Expert

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106.6K Messages

25 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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1.8K Messages

25 days ago

 

user_wegdi3 Hey! Thanks for posting on our Community Forums. Are you getting an error messge when requesting the label? Or are you having trouble logging in to the website? 

 

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user_doervp

1 Message

I get an error message when requesting a label

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15 days ago

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you for that confirmation @user_doervp. I would be happy to take a look at any issue from here. Could you send us a direct message with the full name and complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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15 days ago

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