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user_peirnf
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09/24/2026 2:42 PM

How do I contact the team responsible for burying a new cable put in my front yard a month ago?

New cable ran in August.  Nobody has come out to bury the cable.  Needs to be replaced via the tech to an orange underground cable, but noone has shown up or called yet to schedule.

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1 hour ago

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XfinityChristy

Official Employee

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3.1K Messages

1 hour ago

 

user_peirnf Hello, and thank you for reaching out to us through our Xfinity Community Forums. I can understand your concern, especially after waiting a month without any updates on the cable work that needs to be completed. I'd be happy to take a closer look at the status of the request and see how I can help.

At your convenience, please send me a direct message with your full name and service address. Once I have that information, I'll review the account and the cable burial request with you.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I appreciate the opportunity to assist and look forward to hearing from you.

 

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