New Poster
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How do I contact ANYONE in customer service?
I am hoping someone can give me some ideas of how to actually reach customer service. I am a teacher, now running a remote classroom from home. With my own children on their remote classes and me trying to stay connected with my students, I am running into crazy slow speeds. The chat option is not a live link. I can't find any information on contacting customer service by phone. I know good customer service is a thing of the past, but really, this is just plan bad.
Accepted Solution
BruceW
Gold Problem Solver
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25.9K Messages
4 years ago
You can call them at 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278).
To reach a chat agent, see the Chat link on https://www.xfinity.com/support/contact-us. If the "Xfinity Assistant" isn't helpful, try typing "Chat" or "Agent" a time or two to break out of the Assistant and reach an actual Chat agent.
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