Familyman2112's profile

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Wed, Nov 25, 2020 6:00 AM

How do I contact ANYONE in customer service?

I am hoping someone can give me some ideas of how to actually reach customer service. I am a teacher, now running a remote classroom from home. With my own children on their remote classes and me trying to stay connected with my students, I am running into crazy slow speeds. The chat option is not a live link. I can't find any information on contacting customer service by phone. I know good customer service is a thing of the past, but really, this is just plan bad.

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Accepted Solution

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago

You can call them at 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278).

 

To reach a chat agent, see the Chat link on https://www.xfinity.com/support/contact-us. If the "Xfinity Assistant" isn't helpful, try typing "Chat" or "Agent" a time or two to break out of the Assistant and reach an actual Chat agent.

 

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