How do I contact a live agent

We appreciate you reaching out about this and we have different options to help. First, what has happened that has let you know the account was compromised? If you have received an official notification from us you should see our Customer Security Assurance's team on there. It should be https://internet-security-site-web.as-g7.cf.comcast.net/help/report-abuse or 

• Business Hours: 8:00am - 12:00am EST, 7 days a week
• Contact: 1-888-565-4329

You are also welcome to send us a direct message so that we can review your account. To do so: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it