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user_2te6eg
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11/01/2026 8:48 PM

How do I confirm my installation appointment?

I have an email order confirmation, but when I call Support to try to confirm the appointment, no can find any record of it. I have the order number and the person is supposed to come out in 3 days. How do I confirm?

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1 hour ago

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XfinitySean

Official Employee

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1.2K Messages

1 hour ago

Hi there, and thanks for taking the time to post here on the community forums, user_2te6eg! We offer a number of ways to check and manager any upcoming appointments which can be found here:

https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
If you're not seeing an appointment listed, please send us a direct message with your full name and service address, and our team can take a closer look on our end!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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