user_sawoq5 - Thank you for your feedback. If the remote has a sticky residue, you may be able to clean it using a damp cloth with mild soapy water, a household cleaning wipe, a diluted mixture of water and vinegar, or a small amount of rubbing alcohol applied to a soft cloth. If the issue persists, you can also exchange the remote at your nearest Xfinity Service Center. I hope this info helps!
Happy to help. Have any other questions or concerns?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_sawoq5
Visitor
•
3 Messages
22 days ago
Forget it, this is worthless and definitely a waste of time and money!!
0
0
XfinityThomasA
Official Employee
•
4.1K Messages
22 days ago
2
user_ur2len
Visitor
•
1 Message
8 days ago
What is the cost to replace a sticky remote that will not clean up?
0
0