HOW DO I CLAIM MY FREE XFI POD

How do I claim my free xfi pod. Every time I go to claim it says it will charge me my next bill. Shouldn’t it be free. I’m tired of trying it get in contact with a person the ai bot is junk.

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EG

Expert

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117.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

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jim_c13

Visitor

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1 Message

I have a new account that appeared to be eligible for a free wifi pod, but when I tried to claim it says I am not eligible. I believe it was looking at my old site.

What can I do to get the free pod?

8 months ago

0

XfinityMartyR

Official Employee

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3.1K Messages

jim_c13 You might try accessing the Xfiniy app, under WiFi to see if you have the option to claim the WiFi Boost Pod.

(edited)

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8 months ago

0

XfinityRaf

Official Employee

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1.2K Messages

9 months ago

Good morning @user_ylwv8w. Was the email you received the results of your home assessment? Or was it something different?

0

U

user_ylwv8w

Visitor

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2 Messages

9 months ago

No clue I never got a email it just said in the app I could get a free one

1

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XfinityJon

Official Employee

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1.2K Messages

On the app, there is an informative piece making customer aware of the possibility of a free WiFi Boost Pod. It is not guaranteed, however. It is determined by a whole home evaluation of your WiFi. Here is some additional information about the service. https://www.xfinity.com/support/articles/wifi-boost-guarantee.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

Customer Service

user_ylwv8w

HOW DO I CLAIM MY FREE XFI POD

EG

jim_c13

XfinityMartyR

XfinityRaf

user_ylwv8w

XfinityJon

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