How do I check the status of a claim?

@user_5d0jbc Thank you for reaching out via our Xfinity Community Forums. I would be happy to check the status of that claim for you. To get started, please send our team a direct message with your full name and full address. The ticket number would also be helpful. 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Good morning, thank you for that ticket number. May I also have your full name and address? 

Hi Jonathan, it is nice to meet you.  I have found your account and to take a closer look at things we need to complete the customer authentication process. This is pretty easy to do, I just need to send a code to the phone number or email address on file, and after you give me the code we can go from there. Is now a good time to send that code? If so, how would you like it sent? 

Great, that text is on the way now and the code is good for about 15 minutes.