5 Messages
How do I check my order status for Xfinity Gateway ordered four days ago
I'm upgrading my Xfinity Gateway as per an email sent by Xfinity (free of charge) I executed the order four or five days ago. Not seeing anything of it on my account, but I have a tracking number for UPS that says it still hasnt been picked up by UPS. Very odd....
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
1 year ago
Hi gmoore211! Thanks for taking the time to reach out on our Forums page. We appreciate you being a customer with us and my team is here to help. We definitely want to further look into this delivery/package concern for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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