Visitor
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2 Messages
How do I check if Early Termination Fee is applicable on my account
I am moving out to a new state where Xfinity is not available. How do I know if I am on a contract and I need to pay early termination fee if I terminate my connection.
Accepted Solution
XfinityKassie
Official Employee
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1.7K Messages
2 years ago
@user_c2feb6 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your contract and services. I would be happy to take a look into your account, and provide you the details of your contract. To begin, can you please send a Direct Message with your name, and the service address?
To send a "Direct Message" message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.8K Messages
2 years ago
Thank you for working with our team regarding closing your account, @user_c2feb6. Please feel free to create a new thread in the future if you have any concerns.
For Community knowledge, our team was able to set up an Account Change Request ticket to have account ownership transferred to someone else. There are no early termination fees in this situation and it allows the new account holder to continue the account without having to change equipment or pay for an installation charge.
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