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Visitor

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3 Messages

Friday, November 26th, 2021 7:40 AM

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How do I change or request my ip be changed or change my mac address to force ip change on Xb7 provided Router?

Hi All ,

The advertisements on websites have gotten ridiculous! My ip was leaked to companies who target people for ads. I need A new ip ASAP. How can I do on xfinity? We supposedly have Dynamic ip yet our ip act like A static ip smh.

Problem Solver

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574 Messages

3 years ago

Hi, @user_82710d. Our IP addresses are automatically assigned and cannot be changed on our end. If you're concerned your IP has been compromised, please contact our Customer Security Assurance Team here https://comca.st/30ZUBlV;

Gold Problem Solver

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26.3K Messages

3 years ago

@user_82710d wrote: "... Xb7 ... I need A new ip ..."

Comcast does not provide a way to change the IP address of its gateways, and they won't change it for you, so you'd have to:

  • swap out the Xb7 for another, or
  • place the Xb7 in bridge mode and connect a Wifi router, or
  • replace your Xb7 with customer-owned equipment

A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

(edited)

Visitor

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3 Messages

3 years ago

Why isn't the monthly charged Xb7 provided with Mac change feature? We're in year 2021 sigh!

Problem Solver

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672 Messages

Please reach out to our Customer Security Assurance Team for further assistance with your IP address concerns. They will be able to determine if anything has been compromised. 

I no longer work for Comcast.

Visitor

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3 Messages

Lol, reaching out to overseas foreign customer service support is absurd to have my ip changed. I am in disbelief! 

Problem Solver

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672 Messages

@user_82710d our Customer Security Assurance team specializes in any security concerns. Were you able to speak with someone? 

I no longer work for Comcast.

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