1 Message
How do I cancel unlimited data?
I've been trying to cancel unlimited data, but find no real option to do so. How is this accomplished?
1 Message
I've been trying to cancel unlimited data, but find no real option to do so. How is this accomplished?
XfinityBillie
Official Employee
•
3.4K Messages
9 months ago
@user_8e7wqe Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand that our service needs can change over time. I was finally able to cancel our unlimited data plan after my oldest moved out! I would love to help you make this change to your account. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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