Hi there @Jludrof11! Our team is here to help! May I ask what’s prompting the decision? If there’s something we can do to improve your experience or address any concerns, we’d love the opportunity to make things right.
Jludrof11. Understood! We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for allowing us to help with your request, Jludrof11. The cancellation has been completed effective today. I will mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
XfinityQuemekia
Official Employee
•
917 Messages
3 hours ago
Hi there @Jludrof11! Our team is here to help! May I ask what’s prompting the decision? If there’s something we can do to improve your experience or address any concerns, we’d love the opportunity to make things right.
2
0
XfinityDilary
Official Employee
•
3K Messages
2 hours ago
Thanks for allowing us to help with your request, Jludrof11. The cancellation has been completed effective today. I will mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
0
0