Visitor
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1 Message
How do I cancel service without a phone call?
Hello, I've been an Xfinity customer for 7 years, but I need to cancel my service, can I cancel without having to talk on the phone?
Thanks
Visitor
•
1 Message
Hello, I've been an Xfinity customer for 7 years, but I need to cancel my service, can I cancel without having to talk on the phone?
Thanks
CCStephanieT
Contributor
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342 Messages
3 years ago
Hello @user_64f7ad thank you for reaching out through our forum. I see that you are reaching out because you are looking to cancel services. I’m so sorry to hear that. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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