How do I cancel or change my services?

Hey there, @user_lacwo6! Thanks for creating a post on our community forum regarding the changes you'd like to make. We'd hate to see you go, and I'd love the opportunity to help in any way that I can :) Our team offers awesome support because we are experts in all areas of your account, service(s), equipment, bill, and more. And it would be our pleasure to assist you further! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!