1 Message

Friday, August 23rd, 2024 7:30 PM

Closed

How do I cancel my Xfinity Internet Service on a particular date and get a confirmation with a live agent?and get

How do I cancel my Xfinity Internet Service on a particular date and get a confirmation with a live agent?and get

Oldest First
Selected Oldest First

Expert

 • 

117.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.3K Messages

2 years ago

Hey

user_1yev5r we can process that change here. We would need to have you send us a direct message with your full name, service address, forwarding address (if different) and the date requested. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

forum icon

New to the Community?

Start Here