Hello, @user_faa767! Thank you for reaching out with a new post regarding the changes you'd like to make. Our team is here to help :) Have you already seen how to cancel, pause, or move your service as seen HERE? If you still need assistance, let us know! Our Digital Care Team can manually cancel an account if necessary.
Also, we see that you sent a direct message a while after posting your concerns. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
EG
Expert
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117.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
•
2.6K Messages
8 hours ago
Hello, @user_faa767! Thank you for reaching out with a new post regarding the changes you'd like to make. Our team is here to help :) Have you already seen how to cancel, pause, or move your service as seen HERE? If you still need assistance, let us know! Our Digital Care Team can manually cancel an account if necessary.
Also, we see that you sent a direct message a while after posting your concerns. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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