Hello, @user_faa767! Thank you for reaching out with a new post regarding the changes you'd like to make. Our team is here to help :) Have you already seen how to cancel, pause, or move your service as seen HERE? If you still need assistance, let us know! Our Digital Care Team can manually cancel an account if necessary.
Also, we see that you sent a direct message a while after posting your concerns. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
That's alright, @user_faa767. We're still more than happy to help! Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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117.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
•
2.6K Messages
8 hours ago
Hello, @user_faa767! Thank you for reaching out with a new post regarding the changes you'd like to make. Our team is here to help :) Have you already seen how to cancel, pause, or move your service as seen HERE? If you still need assistance, let us know! Our Digital Care Team can manually cancel an account if necessary.
Also, we see that you sent a direct message a while after posting your concerns. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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0