Hey there, @user_900213 Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience with attempting to make the changes to your account, it certainly is not what we want for our customers. I would be more than happy to look into the details with you, and make the changes requested. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityAdrienne
Official Employee
•
2.5K Messages
14 hours ago
Hey there, @user_900213 Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience with attempting to make the changes to your account, it certainly is not what we want for our customers. I would be more than happy to look into the details with you, and make the changes requested. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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