How do I call you people?

Question

I am trying to get an account at [Edited: 'Personal Information']. I order internet as it was here at this address before. New customer. System has me place the order with bank account and everything then when I hit the send request button (which is in Portuguese for some reason) it just logs me out and I don't know if it worked. Then the next morning it says my internet order is in the shopping cart and to complete the order. SYSTEM WILL NOT LET ME. You guys are in communication business and NO WAY TO CONTACT YOU BY PHONE? What [Edited: 'Language']? If your not going to have a tech support but instead just have a chat bot then please make your stuff work. Having to find you on X is ridiculous.

XfinityGabriel · Answer

user_w2fv5c, Hi! Thanks for taking the time out of your day to visit XFINITY. We are honored by your choice to become a new member of the XFINITY family. I am so sorry to learn about the inconvenience this experience has caused you with setting up a new account. You've come to the right place. We are a team of specialists who are experts in setting up new accounts. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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user_w2fv5c

How do I call you people?

XfinityGabriel

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