Hello @JohnM28, and thank you for reaching out through our Xfinity Forums! You've come to the right place for help with your X1 box, and we'd be happy to assist.👍
Can you tell us a little more about what's happening with the box? Have you had a chance to try any troubleshooting steps using the Xfinity app? That's often a great first step for resolving X1 issues.
MikeB39A
Problem Solver
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719 Messages
1 day ago
If you have a store near you, take it in for a swap. Good luck!
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EG
Expert
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121.5K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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383 Messages
7 hours ago
Hello @JohnM28, and thank you for reaching out through our Xfinity Forums! You've come to the right place for help with your X1 box, and we'd be happy to assist.👍
Can you tell us a little more about what's happening with the box? Have you had a chance to try any troubleshooting steps using the Xfinity app? That's often a great first step for resolving X1 issues.
You can also find troubleshooting and reboot instructions here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
Let us know what's going on, and we'll be glad to help!
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