16 Messages
How do I add another outlet?
So I live in a condo that has 3 coax cable connections, but only 2 can be used at once. There’s one in Bedroom 1, one in Bedroom 2, and one in the living room. 2 of them have blank plates over them but the connection still works. However, the one in Bedroom 2 has a coupler attached to another cable, which goes to the living room. This means, if you disconnect it, you can have a connection in bedroom 2 but there won’t be a connection in the living room. But the problem is, I’m not exactly sure where the connection comes in, or where the wires are.
EG
Expert
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110K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
11 months ago
Hello, Gw1594 thank you for taking time to create a post you. You have contacted the right place for assistance to explore options for the outlet installation. I did want to help get the proper expectations that technicians don't do wiring wall fish work.
If the outlet work isn't something our great technician can't perform, we do partner with Hellotech. Xfinity customers can receive up to 25% discount on HelloTech installation, and can schedule services with them directly by visiting or calling:
When you have time please send a direct message, and I can check on the outlet installation options:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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EG
Expert
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110K Messages
7 months ago
@soxcelts
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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