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user_w53vdb
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2 Messages

Thursday, November 21st, 2024 8:57 PM

How do I actually speak to a live represenative at Xfinity?

I have been trying to speak to someone about my account all day. I was supposed to be mailed a mesh device, and have not received and no update. The customer service phone number and chatbot just take me in circles and honestly, the worst I have ever interacted with. It is ridiculous that I cannot just speak to someone about an issue I am having. Seriously, Xfinity, what the heck?

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3 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

3 days ago

user_w53vdb We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! It sounds like you're expecting a Xfinity Wi-Fi Boost pod. If you have xFi Complete added to your services, you should have received a xFi Complete Whole Home Evaluation. Upon completion, the evaluation will produce one of two possible results: WiFi Boost Pods Recommended or Coverage Looks Great — No Pods Recommended. Do you recall receiving the Xfinity xFi Complete Whole Home Evaluation results via email? 

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user_w53vdb

2 Messages

I have already gone through this process with a representative and was told I should be sent a device, and haven’t. Can someone just reach out and confirm? So much time and energy wasted when xfinity can just advise with a live rep! 

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3 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

@user_w53vdb Thanks for the additional information! We can help confirm everything for you. Please send us a direct message, so we can help.

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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