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user_sby3vw
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2 Messages

Thursday, September 4th, 2025 11:42 AM

How do I access my account when it is in Spanish which I can't read

All of a sudden all my Xfinity account information is in Spanish.  I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this

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Updated 

16 hours ago

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EG

Expert

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114.9K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.2K Messages

3 months ago

 

user_sby3vw, Thanks so much for reaching out to Xfinity Support. I know this must be frustrating for you. Are you accessing your account on the Xfinity App or at Xfinity.com?

 

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user_sby3vw

Visitor

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2 Messages

I fixed it.  Don't ask me how but yes it was very frustrating.

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3 months ago

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XfinityDuron

Official Employee

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392 Messages

Of course you fixed it! I do apologize for the frustration, but I am happy to hear that you have completed your issue. Is there anything else I can do for you while you have me tonight?

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3 months ago

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user_ag2uwu

Visitor

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1 Message

You did not fix it you said you did but you did not it's still in Spanish

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2 months ago

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XfinityThomasC

Official Employee

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3K Messages

Hello, @RBarnidge sorry to read this is still an issue for you. Have you tried changing the settings listed by, @XfinityBrianH? What are you using the online portal or the app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_my010o

Visitor

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2 Messages

2 months ago

I changed my modem to a new one.  All was well but when I went into my account at xfinity, it was in Spanish.  I need it to be English.  I have spent countless hours on trying to get it to English.  When AI comes on and says how to do it in English, a few seconds later, the instruction are in Spanish. I am not fluent in Spanish.  I am 75 and school was a long time ago.  Help, please

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XfinityBrianH

Official Employee

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1.9K Messages

 

user_my010o Thank you for clarifying that! You can change the language settings back to English by following these steps:
 
1. Go to the Xfinity website at xfinity.com and sign in to your account.
2. After logging in, look at the top-right corner of the page.
3. Just to the left of your name, you should see a button displaying the current language, such as "Español".
4. Click on that button, and the language of your online account and billing will switch back to English. 
 
Please let me know if that does not resolve the issue.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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jakeboom

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2 Messages

I don't see a button to change it back from spanish to english on the xfinity.com website once I'm logged in

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1 month ago

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out here. To change the language on Xfinity.com, navigate to the specific service (like Stream or Email), click the Settings icon (gear icon), go to Language, and then select your preferred language from the dropdown menu.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_1fy6b4

2 Messages

16 hours ago

Change my Xfinity to English

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