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user_sby3vw
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Visitor

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2 Messages

Thursday, September 4th, 2025

How do I access my account when it is in Spanish which I can't read

All of a sudden all my Xfinity account information is in Spanish.  I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this

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Updated 

25 days ago

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EG

Expert

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113.6K Messages

25 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2K Messages

25 days ago

 

user_sby3vw, Thanks so much for reaching out to Xfinity Support. I know this must be frustrating for you. Are you accessing your account on the Xfinity App or at Xfinity.com?

 

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user_sby3vw

Visitor

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2 Messages

I fixed it.  Don't ask me how but yes it was very frustrating.

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25 days ago

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XfinityDuron

Official Employee

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206 Messages

Of course you fixed it! I do apologize for the frustration, but I am happy to hear that you have completed your issue. Is there anything else I can do for you while you have me tonight?

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25 days ago

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