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user_usdnki
1st Topic

Visitor

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3 Messages

Friday, August 22nd, 2025

How do I access an actual live agent ?

No matter what I do I can’t seem to connect to an actual person I keep getting xfinity “virtual assistant” and it’s getting kinda frustrating.

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2 days ago

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XfinityShawn

Official Employee

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1.8K Messages

2 days ago

 

user_usdnki My team can help you today. What issue are you currently having? 

 

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user_usdnki

Visitor

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3 Messages

My gateway modem was working fine until it stopped receiving power but there’s nothing wrong with the cords or my outlet it just randomly stopped turning on

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2 days ago

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XfinityShawn

Official Employee

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1.8K Messages

 

user_usdnki Are you seeing any service interruption notifications in our Xfinity app or https://www.xfinity.com/support/statusmap by any chance? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_usdnki

Visitor

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3 Messages

@XfinityShawn​ No it just says “Your home internet is offline” cause my box randomly stopped receiving power to it.

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2 days ago

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XfinityShawn

Official Employee

 • 

1.8K Messages

 

user_usdnki We can help you further on our end today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

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