Skip to main content

    Support

    Offers

U
user_6no4hv
1st Topic

4 Messages

Friday, February 2nd, 2024 1:30 AM

Closed

How can I upgrade my router from XB3 to XB7

I currently have the Performance Select Internet Plan and the XB3 (DPC3941T) router. I would like to upgrade to a more modern router; one that has VLAN support so I create sub networks. I need a router that has both 2.4 and 5GHz and I need the router to have a minimum of 4 ethernet ports. It looks like the XB7 would satisfy my needs. The page to customize internet equipment doesn't allow you to specify which model number you want. It only shows that you can add an "xFI Gateway" and says nothing about which one. What do I have to do to get an upgrade to a XB7? 

Question

 • 

Updated 

1 year ago

781

2

0

EG

Expert

 • 

110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

1 year ago

Hello and welcome to Comcast @user_6no4hv. Thank you so much for reaching out to us about your concerns of upgrading your modem. You are in the right place and we are happy to assist you today. There are two options to get the modem upgraded. We can ship you one from our side or you can visit the local comcast store near you. You can visit Find an Xfinity Store and enter your address to see the closest store near you. 

6

0

user_6no4hv

4 Messages

but will I be able to get a specific model?

1 year ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Typically, the Xfi Gateway you receive is based on the speed tier of internet you have. The XB3 would be compatible with your current internet speed tier, but I completely understand wanting more ethernet ports @user_6no4hv.

 

Our local Xfinity stores should have each xFi Gateway in stock. Although, they may not be able to upgrade your current XB3 to the XB7 due to your speed tier not requiring an XB7. 

 

It may be better to look at purchasing an ethernet switch to increase the number of ethernet port you have. Alternatively you could purchase a personal modem and router so you can have more control on your network settings. Our My Device website is really quick and easy way to view compatible modems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6no4hv

4 Messages

It's not the number of ports; I already have 4 ports which is sufficient. It's the VLAN support of the XB7 that the XB3 lacks.

1 year ago

0

XfinityEricB

Official Employee

 • 

2.1K Messages

It never hurts to ask, but you may have to upgrade the speed of the home service to get the XB7. They would be able to tell you after reviewing your account. We can also check here if you like before going to the store. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6no4hv

4 Messages

Yes, I would like it if you could check for me. Thanks

1 year ago

0

forum icon

New to the Community?

Start Here