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user_qqlyt3
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Sunday, July 13th, 2025 12:59 AM

how can I talk with a person about transferring and installing my service to my new home?

We have moved and were told in May that our service would be installed at our home in Providence Utah.  [Edit: Personal Information]

That hasn't happened, although Xfinity seems to know how to bill us for a service we aren't receiving.  The office in Logan, Utah tells us that they 

can't contact the installation people to give us any information on if or when that installation will take place.  Can you please provide us with the name of

some one we can talk to. 

Question

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Updated 

9 hours ago

 • Edited

9

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EG

Expert

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111.6K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.8K Messages

9 hours ago

Hello and thank you for taking the time to contact us about this concern! We can definitely help with this. May I please ask that you send us a direct message with your full name and the address where you are looking to install the service. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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