How can I talk to an actual person?

Your support options are a joke. No matter how much your executives think they can cut support costs by replacing human beings with a stupid robot, they can't. Those bots are essentially just searching your documentation, which means they are only of assistance to people too lazy or stupid to do so themselves. What about other people who have more complicated issues? Also, if you're not going to have any option for the bot to connect users with a live agent, then DON'T HAVE THE BOT TELL US IT CAN if it can't help us. A digital version of a phone tree doesn't help when none of the options apply to your issue.

The funny/enraging thing about this is that if you just replaced the bot with an AI trained on your docs and able to access customers' info, it'd be almost as good as a human being. But that's probably a slightly more expensive option, and, again, you don't care about your customers.

This experience doesn't help you. It takes what should be minor issues and exacerbates them.