How can I talk to an actual person about my account instead of the "assistant?"

Hi @kcames! We would be glad to assist! Please click on my handle (ComcastGina) and send a private message with your name and the service address, as well as any pertinent details about what you are looking to make changes to, so we can help. 

Hi @witiwap ! I'd be glad to help you too! Please also click on my handle (ComcastGina) and "Send a message" with your name and service address, and let us know about the account changes you are looking to make 🙂