How can I submit a complaint without talking to AI.

@user_0c30b3 

I am moving into a new home and needed service connected.  I have been a customer for 30 yrs.  Should be easy.

I had two field techs at two different times come out on Monday and spent over 4 hours on the phone with 4 different people at xfinity in between.  2 of them promised they would call me at the end of the day to make sure my issues were resolved.  They never called.  After 4 days my TV still was not working.

Today I spent 3 and 1/2 hours on the phone with three different reps, each giving me different information and my service is still not correct and I have to wait again Monday for another technician to come out.  They were also incapable of crediting anything for my time and frustration.  As well every time I spoke with a person I had to spend 20-30 minutes getting past the AI assistant that can't resolve complex problems.

Who do I reach out to about this?  The site is full of forums and chat bots but no where is there a phone number or an email where you can connect with a living person.  I have been a customer for 30 years and have never experienced such incompetence and bureaucratic nonsense as I have this week.

I am looking for help, compensation, and satisfaction.  Is there anyone at Xfinity that cares about this and is willing to help?  How do we reach them?

What was the information they gave as to why your service wasn't [transferred] connected?  Are you within the Xfinity footprint?  You give a lot of information about failure but not information we need as to the why you couldn't be connected which is valuable in helping you get this corrected.

As for compensation, you generally wouldn't be compensated for your time in trying to get this resolved, so they were right, however, an employee here might or might not give you a credit