How can i speak to a support agent

I keep reading that there’s a way to DM a support agent but I’m not able to. Please help!! I need a real time to expect when this surprise maintenance will be over and my service back up!!

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EG

Expert

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110.1K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_hrzmjy Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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user_hrzmjy

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@EG

how do i get to a support agent?? I need to talk to someone!

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13 days ago

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user_hrzmjy I'm really sorry to hear about the disruptions to your internet service, especially when you're working from home. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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Customer Service

user_hrzmjy

How can i speak to a support agent

EG

user_hrzmjy

XfinityWilliam

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