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user_og5z0y
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Thursday, October 31st, 2024 11:12 PM

How can I speak to a live person

I need to speak to a live person. The assistant cannot help me. About ready to lose my mind.

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3 months ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

5 months ago

Good evening @user_og5z0y, and happy Halloween, we hope you are otherwise having a fantastic Thursday so far! We appreciate you reaching out on our Community Forums today. I'm sorry to hear that you are having trouble connecting with a live agent and understand your frustrations. Our team of live dedicated agents here on this platform can assist with any questions or concerns you may have. How can we help today?

 

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user_og5z0y

3 Messages

I have been having issues with my internet dropping for 4 months. I've been trying to get help, but can't. Assistant says my modem is bad an they will send a new one -- I wait 1 month NOTHING.  Then, every time I've tried since it tells me I have no issue.  Today I went through the entire procedure AGAIN and made an appointment. Just received the confirmation and it was made for my 2nd home and not the address I was calling about.  

I've been a customer at this address for 35 years. Very loyal and pay $400 month between my 2 homes.  I am angry! 

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5 months ago

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user_og5z0y

3 Messages

@XfinityAlyssaA​ Are you going to help me?

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5 months ago

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XfinityVictor

Official Employee

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1.2K Messages

 

user_og5z0y I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_5pczih

1 Message

3 months ago

The customer service on xfinity is absolutely horrible. I tried to go with the virtual and my service keeps going down as it is now and I lose them. It said my equipment isn’t fast enough for my router but how do I get that corrected? If I don’t get some help I’m cancelling and going somewhere 

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