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user_iv3g1i
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Tuesday, June 4th, 2024 11:33 PM

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How can I speak to a live person?

When I call the service line, the robot ends up texting me a link instead of transferring me to a representative. When that didn't work, I tried the chat and after 4 different chats I realize that I don't think they do anything and just tell you it's being resolved or some other nonsense. I asked to be scheduled for a call back twice and they said it would be 10-15min which was hours ago. I would just like to speak to someone about my issue, is this possible with Xfinity? 

Question

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Updated 

10 months ago

115

2

XfinityVictor

Official Employee

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1.3K Messages

11 months ago

 

user_iv3g1i Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_37201y

1 Message

10 months ago

I don’t know my password or username for this account. This is my husband’s account who recently passed away. I’m trying to make his final payment. 

1

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_37201y I'm very sorry for your loss. We do appreciate, you wanting to make your payment. You would need your account number, do you have a billing statement available?-Richard

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10 months ago

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