How can I set the number of rings before voice mail picks up for two phone numbers that are in a hunt group?

Recently, Comcast updated the voice service at my business. I previoiusly had a hunt group of two landline phones set up so that voice mail would pick up after 5 rings. After the update,, the hunt group is the same but the number of rings was changed to 3. How can I get this changed back to 5 rings?

Responses

U

user_19c1bf

Visitor

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2 Messages

3 years ago

I am aware that googling "comcast number of rings voice mail" leads to https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded

When I go to voice settings, this is what I see:

Call Forwarding

Basic Call Forwarding

Send all incoming calls to another telephone number.

Activate

Please enter a valid phone number.

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Comcast rep, please remember that a Hunt group is special.

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CCAaron1

Problem Solver

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954 Messages

Hello and thanks for reaching out this evening. I would love to assist you with your hunt group, along with anything else you may need assistance with. Let's start by getting the account pulled up. Please send me a direct message with the business name, your first and last name, and the complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

3 years ago

0

Customer Service

user_19c1bf

How can I set the number of rings before voice mail picks up for two phone numbers that are in a hunt group?

user_19c1bf

Call Forwarding

Basic Call Forwarding

CCAaron1

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