Visitor
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1 Message
How can I resume service
I am confused and I need help. I recently got xfinity internet a few months back. We got it because we were looking for a internet service for our home. Only thing is we got it on a family agreement (to pay our share of the bill) because we wanted to get the highest plan. Plan didn’t work out. So our equipment just stood there unattended for months with past due bills + equipment fee without service (eventually the due bills was sent to a collector agency). Yesterday I was finally able to pay the full thing online which I sincerely apologize. Now the only question I have is how can I resume service or activate my Gateway (if I can), that still works but for me instead and with a affordable plan. If I go online to activate it after I sign in, I get hit with a…
Sorry, That Didn't Go As Planned
We'll need to take care of a few things before you can activate your service. Please call 1-800-xfinity, or try another account.
And I can’t just go to the app in Manage plan because it just make me try to get another gateway. I can’t even set autopay because it just says restricted access
Mainly what I want to know is if i am able to resume services with the gateway I already have
How long would take xfinity to “take care of things” or do I just call instead?
Sincerely[Edited: "Personal Information"]
XfinityChristy
Official Employee
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2.1K Messages
2 days ago
Good morning, user_l4ph43! Thanks for reaching out and sharing what's been going on. I can understand how frustrating and confusing this situation must be, especially after you've handled the past-due balance. I truly apologize for the difficulties you've faced. Understandably, you'd want to use your existing equipment and review billing options. When an account goes to collections and is then paid off, there are often a few internal steps required before service can be reactivated. This is likely why you're seeing those online messages. I'd be happy to look into your account and see exactly what's needed to get your service reactivated.
Please send me a direct message with your full name and service address, so I can assist you further. I'm here to help!
To send a "Direct Message":
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