1 Message
How can I request a site survey?
Just had an incredibly frustrating experience trying to see if I could get a site survey for my parents address. I was chatting with support and asking for a site survey. Everything seemed fine and they said I'd get a call back. I got a call back from someone who had absolutely no idea what I was talking about and no idea what a site survey is about. It also sounded like he was talking to me from the middle of an arena. I just hung up with him because he had no clue what a site survey was about. Really poor customer service on both ends.
For some background my parents address shows as serviceable online but some time ago a tech came out and said that it was in fact not accessible. There was some vague talk about cost to run a new line but no one ever followed up. I would like to see if they can get a site survey to determine exactly what the cost might be and options might be. It's just not very clear how that process works.
Just to be clear this is not for me. I have Xfinity and everything is fine and I have no issues with my service.
Thank you
XfinityKassie
Official Employee
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1.3K Messages
2 months ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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106.9K Messages
2 months ago
The concern is not "accessibility / disability" help related................................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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