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user_n2h1nv
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Tuesday, January 21st, 2025 8:36 PM

How can I reach a live agent??

I need a live agent to reach out to me. I cannot see the channels I was told I was supposed to have and I can’t get past this stupid chat to speak to a real person. 

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Updated 

4 months ago

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XfinityMartyR

Official Employee

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2.2K Messages

4 months ago

user_n2h1nv We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! Which channels are you missing? 

 

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user_n2h1nv

2 Messages

@XfinityMartyR​ I am missing bravo which was the most important one I wanted. Am I not able to use the app from my fire cube? Or can I only watch from the smart tv Home Screen? Because the only reason I took the cable package was so I could have this channel and some others I was told I’d have. 

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4 months ago

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XfinityMartyR

Official Employee

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2.2K Messages

 

user_n2h1nv When you tune into the Bravo Network, are you getting an error message? The Xfinity Stream app is only available on the partnering devices listed here: Xfinity Stream app on Xfinity TV partner devices FAQs
 
 

 

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4 months ago

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