Visitor
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1 Message
How can I make sure my internet is cancelled
Hi,
I just called Xfinity to cancel my internet as I am moving out of the current address. The customer service representative was nice and help me to cancel the service. He also gave me an 16 digits case ID. Besides that I didn't get anything else. I am still having internet and able to login into my xfinity account. How do I make sure that my service is properly cancelled?
Best Regards,
[Edited: "Personal Information"]
XfinityAbby
Official Employee
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524 Messages
1 day ago
Hello @user_w7re3y, Thank you for reaching out on our community forum. Did you want your services discontinued same day? Sometimes there can be an overlap in service. I can check everything for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAbby
Official Employee
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524 Messages
1 day ago
Thank you for allowing me to assist you today @user_w7re3y. I hope you have a great weekend!
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