Visitor
•
1 Message
How can I get Xfinity to reopen a ticket?
I opened a ticket, and some weeks later somebody tried to call me about it while I was on a plane, so it went to voice mail. I tried to return the call 3 different times, but it just went to voice mail. Nobody ever called me back. Now, I've received a text and email saying the ticket has been closed! How do I get it reopened, and, importantly, get someone to return my calls?
XfinityAbby
Official Employee
•
470 Messages
44 minutes ago
Hello @user_s59rv0. Thank you for taking the time to post on our community forum. I would love to take a look at that ticket.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0