2 Messages
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers.
I just need to know what to say to the AI bot to get me to a live agent. The website keeps treating me like a new customer.
XfinityJustinC
Official Employee
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2K Messages
12 hours ago
@user_il6gj7 I appreciate you creating the post after originally sending the unsolicited direct message. I definitely want to help investigate the billing concern further, and will follow up with you there to continue.
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