Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
Hi I understand you would like to get the new modem. next-generation xFi Advanced Gateway (XB8), available starting April 5. West Division customers with Extreme Pro+/Ultrafast and Gigabit Internet speeds are eligible for the XB8. Are you located on the west coast?
Hello, @Seattleguy0802. Our XB8 modems are currently out of stock, but we're estimating more to be available mid May. At this time, if an order is placed and the warehouse does not have them in stock, the next available modem is shipped out. Our warehouse fulfills orders for a modem based on newest model available and compatibility. This is why you may have received XB7's when placing an order for an XB8 previously. I recommend ordering later on this month and reaching out to us to check on stock availability. [edited due to incorrect tagging]
I apologize as the modem is not available yet in your region. Im sure this will change in the future!
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCAshley1
Official Employee
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746 Messages
3 years ago
Hi I understand you would like to get the new modem. next-generation xFi Advanced Gateway (XB8), available starting April 5. West Division customers with Extreme Pro+/Ultrafast and Gigabit Internet speeds are eligible for the XB8. Are you located on the west coast?
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BIGBoii935
Visitor
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3 Messages
3 years ago
Hello Ashley sadly no im not in west coast I'm located on Texas which is South Region
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