13 Messages
How can I get the new XB10 modem
I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?
Accepted Solution
XfinityBenny
Official Employee
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1.2K Messages
6 days ago
@user_8919a4 Thanks for adding a post to the community. Currently XB10's are reserved for customers in markets with symmetrical download and upload speeds. For example 500/500 Mbps, 1/1 Gbps or 2/2 Gbps. If your account shows an XB7 as the assigned gateway, increasing your speed is a good way to qualify for an XB8. You can also swing by a local store to swap out for the XB8 (but not for an XB10 as it requires symmetrical speeds). That will help with future speed upgrades to your account.
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EG
Expert
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114.3K Messages
6 days ago
Concern moved here to the Customer Service help section.
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