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timste
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Monday, June 24th, 2024 6:30 PM

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How can I get exterior wires moved to new utility pole

I had a new utility pole placed directly out front of my house with the old pole remaining about 5 feet away. I've been told that the old pole will remain until Comcast moves the utility box to the new pole.

How can I request for this to be moved? The sidewalks in my area are very small and with two utility poles placed right next to each other it is a big inconvenience for not only me but other in the community who ride bikes, push strollers, etc. 

Question

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Updated 

11 months ago

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Again

Expert

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31.6K Messages

11 months ago

Moved to Customer Service as this is not Guidelines related.

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XfinityVictor

Official Employee

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1.3K Messages

11 months ago

@timste  Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

(edited)

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timste

2 Messages

Can you tell me how to send a DM?

11 months ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

Hello 👍

 

-Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

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