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kenzodiac
1st Topic

2 Messages

Sunday, September 22nd, 2024 8:43 AM

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How can I get an XB8 modem sent to me

I have an XB7 and I'd like to upgrade. I have gigabit service already and should qualify for a better modem.

Question

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Updated 

7 months ago

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XfinityEmilyB

Official Employee

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2K Messages

7 months ago

@kenzodiac Welcome to our community forum! The XB7 is recommended for our Gigabit internet customers and you can learn more about each of our modems here. Is there a reason you're wanting to upgrade to the XB8? 

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kenzodiac

2 Messages

I have several Wifi6-E enable devices at home that I'd like to be able to get the most out of their abilities, that the XB7 is not capable of. I am paying you guys a boatload of money for an internet service tier and equipment rentals that should qualify for an XB8, and I've been a customer of you guys for over two decades. I don't feel like this is an undue ask, nor should I have to be jumping through hoops to get more modern hardware sent out to me.

7 months ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

We totally understand the desire to get the most out of your services, and we'd love to see if you are eligible for an XB8 modem.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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