SFGold's profile

Regular Contributor


98 Messages

Sun, Jan 10, 2021 11:00 PM

How can I get a XG1V4 DVR?

Before the pandemic I stopped by my local Xfinity store to swap my DVR for a XG1V4 since I have a 4K TV. They were out and told me to check back. I checked back a couple times and they never had them.

Is it possible to order these online? Virus is raging here and I don't want to go into a store.






Official Employee


6.1K Messages

5 m ago

Hi @SFGold! You've come to the best place to get help! My team can ship you a 4K DVR to add to your account or replace your current primary box. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

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