How can I get a pod?

I was told when I picked up my gateway that I could get a free pod if I had coverage issues and I am. 2 cameras have a weak signal and I usually can't connect to them and the app troubleshooting shows a weak signal. I used to have to run a AI Mesh setup to get good coverage. How can I get a pod to help me out? TIA

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dn1965

Frequent Visitor

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37 Messages

5 months ago

I just tried the app again and it shows weak signals again but when I did the troubleshooting and retest it offered a pod but I had to purchase one? I thought I had the wifi guarantee with my gig extra and rent gateway plan?

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EG

Expert

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110.2K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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1.3K Messages

5 months ago

Hey there, @dn1965! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Wifi connection. If an xFi pod is recommended, you would receive an email with the details of how to redeem the pod. The xFi pod is received if you do enroll in xFi complete.

What other troubleshooting steps have you completed regarding the slow connectivity?

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dn1965

Frequent Visitor

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37 Messages

Tried everything the app said to do. Then after retesting it recommended I get a pod but the page it took me to only offered one to purchase. I do have xfi complete.

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5 months ago

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XfinityAdrienne

Official Employee

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1.3K Messages

Thank you so much for clarifying that for us, @dn1965! Let's dive into the account fully you and share any details regarding the Wifi assessment. Please send us a DM to get started?

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5 months ago

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Customer Service

dn1965

How can I get a pod?

dn1965

EG

XfinityAdrienne

dn1965

XfinityAdrienne

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