How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you

Thanks for posting on our community forums, MikeR26, for being such a loyal customer for over 15 years, and for trusting us with multiple services. That means a lot to us. I completely understand your concern about the upcoming changes and how important it is to keep your costs manageable. Let me check what options are available for your account, so we can help you maintain the value you’ve been receiving. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it